1. Send an Email to [email protected] to inform us the reason that cause you return the goods with the picture/video so we know that the quality of the returning product is in good condition which still fulfill the free-reason return policy. Please note that all returns cost initiated for non-quality issues will be covered by customers.
2. Return is initiated by the customer within 30 days of delivery date.
- You request a return within 30 days of receiving your order.
- The item is unused and in its original condition.
- The item is in its original packaging and unworn. We can only accept the return of ‘gift sets’ if all original components and packaging are in original, unused condition.
- All items, including gift boxes must be protected in secure packaging when you return the item.
- Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.
3. The item(s) is mailed back within 14 days of return authorization
All returns require authorization. Please note, if parcel cannot be passed the inspection part, you may not get the full refund. The return shipping is on your charge. And the refund will be processed within 5-7 working days.
4. We are unable to process any returns purchased from any of our stockists.
All gift cards, mystery items, and sale items are final sale.
Please note: All return items will be inspected and quality assurance checked on return and it remains at the discretion of Finmich as to whether the item will be accepted for refund based on the conditions above. Shipping and gift wrapping costs are non-refundable for change of mind returns.